updates

Here you can find updates about upcoming boxes.

Shipping dates and time frames are listed on each individual listing in bold.

Please refer back to listing for more shipping information. All updates below will always be sent via email to buyers who have made purchases pertaining to said box and items.

The dates below are estimated timelines. If we expect a delay we will notify you via email and update the page again here.

Sept 21st: Love and Other Words shipping soon

Your boxes will begin shipping from Sept 25th through Sept 30th

If you have since moved, please update your shipping address by Sept 26th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

IMPORTANT NOTE FOR SUBSCRIPTION ORDERS:

If this is a subscription order and you have to update your address please email our customer service team as they are on two different operating systems that we must manually update in addition to you updating your customer portal using the instructions below.

Sept 14th: Sept Adult box shipping soon

Your boxes will begin shipping from Sept 18-24th

If you have since moved, please update your shipping address by Sept 16th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

IMPORTANT NOTE FOR SUBSCRIPTION ORDERS:

Sept 7th: Update on Raven Cycles dust jacket sets

We want to apologize for this delay.

In perfect honesty this was entirely due to a complete breakdown in communication on our part as we were in the middle of training new people that we’ve hired onto the team and prepping for a maternity leave of our office manager.

In short, our packing manager was never told that they needed to add the dust jackets onto their packing queue.

Our printers never started the print job despite us confirming everything with them. They just… forgot, apparently.

Our office manager assumed everything was on track and did not know to follow up with either of them and thought everything had actually been sent out.

She wasn’t aware that they were any issues until people emailed asking about an update and thus began the frenzied “what’s happening?!” behind the scenes investigation.

In short, we just dropped the ball on this and we’re so incredibly sorry for this delay on our part. Sometimes adding in new people just involves a bit of a curveball!

With that said, we are now on track. The printers are working to get the jackets printing and our packing team is prepared to get these orders out immediately and work over time too.

We don’t have an exact time frame until the printers can confirm that they have completed the dust jackets and our team will need time to prep. But do know they WILL be on their way as our top priority at the moment.

As a thank you for your patience and understanding, we are including a 10% discount code below that can be used towards anything except for subscriptions in our shop.

It won’t have an expiration date so you’re welcome to save it for anything you’d like.

The code should be in your email containing this exact message. If you did not receive it, please email our team and we'll double check you've placed an order and are impacted by this delay.

August 28th: August boxes are shipping soon

Your boxes will begin shipping from August 30 through Sept 8th

If you have since moved, please update your shipping address by August 29th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

IMPORTANT NOTE FOR SUBSCRIPTION ORDERS:

August 21st: A Deal with the Devil shipping soon

Your boxes will begin shipping from August 23rd through Aug 28th

If you have since moved, please update your shipping address by August 22nd. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

IMPORTANT NOTE FOR SUBSCRIPTION ORDERS:

August 11th: June adult box update

Thanks so much for your patience! The June adult books have just arrived. Our team will be working overtime this weekend to begin prepping and will start shipping your boxes out in batches.

Your boxes will begin shipping from August 14th through 20th.

If you have since moved, please update your shipping address by August 13th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

July 19th: Update on Lord of Silver Ashes!

Many of you have already received your boxes. We unfortunately didn’t realize our inventory on shipping boxes ran out (we have many sizes in the shop) and the only ones left are too small to fit the book.

So we are a wee bit delayed getting the last portion of orders out. We ordered a new shipment, which we hope to arrive soon next week!

Apologies for this inconvenience.

July 18th: July orders shipping soon!

Your July boxes will begin shipping from July 20-31st.

If you have since moved, please update your shipping address by July 19th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

July 12: An update on June Adult Boxes

We wanted to give you a small update on your June adult books. The printers have finished printing them. Because the books are sent by boat, the boat only leaves port once every week. At the moment, the next boat is set to sail next Wednesday July 19th. We were told depending on how long it takes for the boat to move across sea and then for books to clear customs, it will be roughly 35-45 days from July 19th for the books to arrive (this assumes customs is not backed up at the port and FedEx or UPS—we don’t yet know who is the US carrier after it clears the boat and customs—is not delayed shipping the books from port to our warehouse).

Once the books have arrived we’ll need some time to prep and pack the boxes. Because there are simply too many factors to account for as mentioned above, we still do not have a solid ship date as of right now.

Ideally, we’d like to estimate 50 days from July 19th for the first boxes to begin shipment. If the books arrive sooner we will of course ship them sooner.

We know how incredibly excited you are to receive your copy of the June adult book and we’re so incredibly sorry UPS never delivered our original shipment to us.

We will send another email update once we know more but for now, we did want you to give a sense of where things are and promise that we have not forgotten about your orders. We’ve been anxiously following up on it as well.

Thanks ever much for your patience and understanding.

The Fox & Wit team

**July 5th: Lord of Silver Ashes orders shipping soon!**

Your Lord of Silver Ashes boxes will begin shipping from July 7-17th.

If you have since moved, please update your shipping address by July 6th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

June 14th: Updates on June boxes!

Your YA boxes will begin shipping from June 20th-30th.

A delay to June adult books.

Our June books cleared port customs and were picked up by UPS on May 30th. On June 1st we noticed they were in Kansas with no movement. After several more days there was still no movement so we called UPS who told us that “they were short workers but will ship the boxes soon.” Another week goes by and no movement or updates. We call UPS again only to be told they somehow lost our shipment in KS. In short, UPS kept us in limbo for 2 nearly weeks. We’re honestly not sure how massive boxes with hundreds of books go missing but no one has been helpful and simply told us to file a claim with our printers.

Our printers also contacted UPS on our behalf and also confirmed the boxes are indeed lost. As such, they will reprint and reship. Printing can take up to 20 days plus 30-40 days for shipment as these come from overseas. (This is precisely why we order books 3+ months in advance.)

The good news is the printers will try their best to expedite the printing to shave off about a week of wait time.

This is our lengthy way of telling you that June adult books are delayed with an indefinite ship date simply because we don’t want to provide a new ship date until the new books are in our hands. We do not want to provide a false time frame and keep pushing back a promised date. We just want to be as transparent as we are able.

If, by some miracle, UPS manages to find our lost boxes, we will ship them ASAP.

We’re so very sorry for this delay and inconvenience but alas, we’ve done all we could in this situation that is otherwise out of our control.

We know that you may have ordered the YA and adult boxes together and typically we ship them out in one shipment. We will of course ship your YA boxes first out of pocket at no extra cost to you as it would be unfair to hold your YA books while we wait for the adult book.

If you receive an email with an order created for YA only book this is why. The order simply is a system record of shipment for your YA and will keep your adult order open until we can ship it.

Thank you so much for your patience. Shipping delays are never ideal.

If you have since moved, please update your shipping address by June 18th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

**June 8th: Your Love, Theoretically boxes are shipping soon!**

These will ship between June 13th through 18th

If you have since moved, please update your shipping address by June 11th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

May 18th: Your May boxes are shipping soon!

These will ship between May 22-27th

If you have since moved, please update your shipping address by May 19th We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

May 4th: Your boxes The House Witch are shipping soon!

These will ship between May 10th-14th

If you have since moved, please update your shipping address by May 7th We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

May 4th: Issues with your April YA dust jackets!

We're so incredibly excited that you have started to receive your YA boxes from us! The artist did a beautiful job with the artwork but alas, we've been notified that there is an outline of our logo across the dust jacket.

Our printers did not inform us of this and our packing team did not notice the very faint outline with the warehouse lighting.

Worry not! We've already got an order for reprints. These will be replaced at no cost to you. Depending on when they are completed, they will go in your next box either May, June or another box you may have going out with us. If you have no further orders going out with us no worries. We'll make sure you'll get your replacement.

Our team will sort the replacements according.

Our personal suggestion for the old dust jacket: trim it down and now you've got yourself some cool matching bookmarks!

thanks ever much for trusting us to sort out mishaps.

-The Fox & Wit team

April 14th: Your March boxes are shipping soon!

If you ordered an adult box it will ship: April 17th through 26th and the YA: April 24th through May 5th

If you have since moved, please update your shipping address by April 16th We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

NOTE REGARDING USPS DELAYS: We have spent hours on the phone with USPS as well contacted our local post office who picks up our packages, and all the USPS customer service reps have said the same thing:

Multiple things are happening:

1) Packages aren't getting scanned at pick up and very often do not get scanned until day of delivery. What does this mean? You will occasionally see tracking with no updates and all of a sudden it'll show out of delivery. This is a common practice by USPS.

2) Packages are arriving anywhere between 3 days up to 3 weeks. There is no rhyme or reason for this other what packing facility your packages have to travel through. Some are more efficient than others.

3) Packages are marked as delivered before they are actually delivered. We have had several dozen buyers (including our own personal packages) that are marked "delivered" only to actually be delivered 1-3 days after. This is a way for USPS to skirt responsibility on being delayed.

We are more than happy to assist you with your shipping concerns but please do not be alarmed if you see tracking that sits there with no updates. Additionally, if you have a package that's delivered but you indeed do not have it, please give it a few days to see if it shows up. If after 3 days it's not arrived, you can file a claim with your local postal office to locate your package. If your claims come back without being able to locate your packages, then please contact us and we'll happily assist in shipping a new package.

March 24th: Your March boxes are shipping soon!

If you ordered a YA box it will ship between March 28th through April 10th.

Adult boxes will also ship between March 28th and April 10th with a very important notice below.

We always order a buffer number of books to account for damages and replacements. However, UPS damaged over 40% of our entire inventory stock for March adult books. We had immediately asked the publishing house for replacements. They confirmed they processed our replacement orders only to email us a week later to tell us they did not have anymore books in stock and they do not have an ETA on reprints.

What this means is the first 60% of orders will ship as normal and the last 40% will have a potential delay with no ETA.

We are unable to figure out whose orders may experience a potential delay as we are simply shipping packages in the order they were received with all available inventory. If you do not receive a tracking by April 10th this means that your order is part of the last 40%.

We say potential delay because we do not have an estimated time of replacements from the publishers. It is entirely possible for reprints to arrive in time for us to continue shipping without delay. But it is also possible to be delayed with no clear updates from the publishing house.

We apologize for this inconvenience.

If you have since moved, please update your shipping address by March 27th We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

Multiple things are happening:

March 23: Update about your subscriptions

Our aim with fox & wit subscriptions is to keep our monthly boxes affordable while also making sure we are sustainable as a business.

As publishers have continued to increase the prices of their YA books—many of which we have featured have retailed for as much as $20.99— we too have to adjust our prices as publishers apply those additional costs to us booksellers.

We have tried to absorb these costs for as long as we were able but alas, as a small business with such tight profit margins, we can no longer absorb this loss out of pocket. As such moving forward you will notice a small update to our YA box prices. The boxes will change from $18.99 to $20.99 plus shipping.

Additionally, publishers have started charging more for adult books. Some books we have featured have retailed for as much as $32.99.

Our adult boxes will also see a small change of $1 to $28.99. You will still be getting a fantastic value on both boxes since you are paying the retail value—in some cases below retail value—and are receiving an exclusive edition plus a monthly collectable.

Single purchases for YA will be $21.99 and adult will be $29.99.

3 month subs will have a small discount applied. YA will be $59.97 and adult will be $83.97

These small adjustments not only allow us to fairly pay members of our team but also help sustain the larger community that we support over the years.

Not only we are we seeing these prices rise by the publishing houses but also with our artist and our monthly merch vendors. After all, a small business is all about community and we want to make sure that we ethically and respectfully compensate these artists and other small businesses with whom we work.

And lastly, you may notice that we are growing the number of indie authors we curate for our monthly boxes. These price changes also ensures that indie authors are fairly compensated. Many authors have declined to work with us because our budgets are simply far too tight to offer them a fair compensation and we would never ask anyone—authors, artists, another small business— to lower what they believe their talent and time are worth.

In essence, running a small business like ours is about a delicate balance of ensuring that products are fairly priced, that we are able to thrive in the long run, and that we are building fair and ethical relationships with artists, authors, and other small businesses.

We thank you so very much for your continued support.

March 9th: The Foxglove King shipping updates

Your boxes will begin shipping from March 13th through March 24th

If you have since moved, please update your shipping address by March 12th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

NOTE REGARDING USPS DELAYS: We have spent hours on the phone with USPS as well contacted our local post office who picks up our packages, and all the USPS customer service reps.

Multiple things are happening:

1) Packages aren't getting scanned at pick up and very often do not get scanned until day of delivery. What does this mean? You will occasionally see tracking with no updates and all of a sudden it'll show out of delivery. This is a common practice by USPS. They legally are not required to scan packages on route until day of delivery even if we pay for tracking.

2) Because of how backed up they are packages are arriving anywhere between 3 days up to 3 weeks. There is no rhyme or reason for this other what packing facility your packages have to travel through. Some are more efficient than others.

3) Packages are marked as delivered before they are actually delivered. Yes, we have had several dozen buyers (including our own personal packages) that are marked "delivered" only to actually be delivered 1-3 days after.

We are more than happy to assist you with your shipping concerns but please do not be alarmed if you see tracking that sits there with no updates. Additionally, if you have a package that's delivered but you indeed do not have it, please give it a few days to see if it shows up. If after 3 days it's not arrived, you can file a claim with USPS to locate your lost package with your local postal office. If your claims come back without being able to locate your packages, then please contact us and we'll happily assist in shipping a new package.

February 28th: Things We Never Got Over Update

An update on TWNGO over shipping!

If you have already received your tracking, please disregard this email.

We are letting you know that we got partway through shipping Things We Never Got Over and our packing team notified us yesterday that there was an issue with the rest of the dust jackets. In essence, the score line was misaligned and as such, the book covers curl under (see below).

What this means is if you have not yet received your tracking your order will be delayed. We were estimated to finish shipping by March 3rd but this will need to be pushed back by a few days. We don't have an estimated timeline until the printers can complete the reprint.

We apologize for this inconvenience as there was no reason for us to believe there was an issue with dust jackets as the first few batches that went out were perfectly fine. The last few batches of the jackets simply will not fit and we could not send out a poor quality product if we notice it.

Thanks so much for your patience! As soon as we have these reprinted and in hand you will receive your tracking email once your boxes are ready for pick up.

We're very excited for you all to start receiving these shortly.

-the fox & wit team

February 22nd: February box update

Your boxes will begin shipping from 28th February through 10th March. Please note the book is a late release with an official release date of 28th February.

If you have since moved, please update your shipping address by February 26thth. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

NOTE REGARDING USPS DELAYS: We have spent hours on the phone with USPS as well contacted our local post office who picks up our packages, and all the USPS customer service reps.

Multiple things are happening:

1) Packages aren't getting scanned at pick up and very often do not get scanned until day of delivery. What does this mean? You will occasionally see tracking with no updates and all of a sudden it'll show out of delivery. This is a common practice by USPS. They legally are not required to scan packages on route until day of delivery even if we pay for tracking.

2) Because of how backed up they are packages are arriving anywhere between 3 days up to 3 weeks. There is no rhyme or reason for this other what packing facility your packages have to travel through. Some are more efficient than others.

3) Packages are marked as delivered before they are actually delivered. Yes, we have had several dozen buyers (including our own personal packages) that are marked "delivered" only to actually be delivered 1-3 days after.

We are more than happy to assist you with your shipping concerns but please do not be alarmed if you see tracking that sits there with no updates. Additionally, if you have a package that's delivered but you indeed do not have it, please give it a few days to see if it shows up. If after 3 days it's not arrived, you can file a claim with USPS to locate your lost package with your local postal office. If your claims come back without being able to locate your packages, then please contact us and we'll happily assist in shipping a new package.

February 16th: Things We Never Got Over updates

Your boxes will begin shipping from February 20th through March 3rd

If you have since moved, please update your shipping address by February 19th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

NOTE REGARDING USPS DELAYS: We have spent hours on the phone with USPS as well contacted our local post office who picks up our packages, and all the USPS customer service reps to tell us the same thing: they are significantly backed up.

Multiple things are happening:

1) Packages aren't getting scanned at pick up and very often do not get scanned until day of delivery. What does this mean? You will occasionally see tracking with no updates and all of a sudden it'll show out of delivery. This is a common practice by USPS. They legally are not required to scan packages on route until day of delivery even if we pay for tracking.

2) Because of how backed up they are packages are arriving anywhere between 3 days up to 3 weeks. There is no rhyme or reason for this other what packing facility your packages have to travel through. Some are more efficient than others.

3) Packages are marked as delivered before they are actually delivered. Yes, we have had several dozen buyers (including our own personal packages) that are marked "delivered" only to actually be delivered 1-3 days after. This is a way for USPS to skirt responsibility on being delayed.

We are more than happy to assist you with your shipping concerns but please do not be alarmed if you see tracking that sits there with no updates. Additionally, if you have a package that's delivered but you indeed do not have it, please give it a few days to see if it shows up. If after 3 days it's not arrived, you can file a claim with USPS to locate your lost package with your local postal office. If your claims come back without being able to locate your packages, then please contact us and we'll happily assist in shipping a new package.

February 13th: Before I Let Go reorder updates

Your boxes will begin shipping from February 18-19th

If you have since moved, please update your shipping address by February 17th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

NOTE REGARDING USPS DELAYS: We have spent hours on the phone with USPS as well contacted our local post office who picks up our packages, and all the USPS customer service reps to tell us the same thing: they are significantly backed up.

Multiple things are happening:

1) Packages aren't getting scanned at pick up and very often do not get scanned until day of delivery. What does this mean? You will occasionally see tracking with no updates and all of a sudden it'll show out of delivery. This is a common practice by USPS. They legally are not required to scan packages on route until day of delivery even if we pay for tracking.

2) Because of how backed up they are packages are arriving anywhere between 3 days up to 3 weeks. There is no rhyme or reason for this other what packing facility your packages have to travel through. Some are more efficient than others.

3) Packages are marked as delivered before they are actually delivered. Yes, we have had several dozen buyers (including our own personal packages) that are marked "delivered" only to actually be delivered 1-3 days after. This is a way for USPS to skirt responsibility on being delayed.

We are more than happy to assist you with your shipping concerns but please do not be alarmed if you see tracking that sits there with no updates. Additionally, if you have a package that's delivered but you indeed do not have it, please give it a few days to see if it shows up. If after 3 days it's not arrived, you can file a claim with USPS to locate your lost package with your local postal office. If your claims come back without being able to locate your packages, then please contact us and we'll happily assist in shipping a new package.

Jan 31st: Daughter of the Moon Goddess dust jacket replacements!

As promised, we are replacing all DOTMG dust jackets. This will be done in two different ways.

If you ordered a January box with us your replacements will be included inside of your box to reduce the number of packages going out.

If you do not have a January order, we will be sending a separate email in a few days. This email will contain a replacement listing. We'll include instructions on how to check out (don't worry it'll be completely free!) so that we can assure we have your most up to date address but also have an actual listing within our system so our packing team can process your shipping label.

Once your replacement ships you'll receive tracking!

Thanks so much for your patience. As always if you have any questions or concerns please feel free to email us at hello[at]foxandwit[dot]com and our customer team will be happy to assist you.

January 30th: Lore & Lust box updates

Your boxes will begin shipping from February 10-17th

If the address above is incorrect or if you have since moved, please update your shipping address by February 9th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

NOTE REGARDING USPS DELAYS: We have spent hours on the phone with USPS as well contacted our local post office who picks up our packages, and all the USPS customer service reps to tell us the same thing: they are significantly backed up.

Multiple things are happening:

1) Packages aren't getting scanned at pick up and very often do not get scanned until day of delivery. What does this mean? You will occasionally see tracking with no updates and all of a sudden it'll show out of delivery. This is a common practice by USPS. They legally are not required to scan packages on route until day of delivery even if we pay for tracking.

2) Because of how backed up they are packages are arriving anywhere between 3 days up to 3 weeks. There is no rhyme or reason for this other what packing facility your packages have to travel through. Some are more efficient than others.

3) Packages are marked as delivered before they are actually delivered. Yes, we have had several dozen buyers (including our own personal packages) that are marked "delivered" only to actually be delivered 1-3 days after. This is a way for USPS to skirt responsibility on being delayed.

We are more than happy to assist you with your shipping concerns but please do not be alarmed if you see tracking that sits there with no updates. Additionally, if you have a package that's delivered but you indeed do not have it, please give it a few days to see if it shows up. If after 3 days it's not arrived, you can file a claim with USPS to locate your lost package with your local postal office. If your claims come back without being able to locate your packages, then please contact us and we'll happily assist in shipping a new package.

January 27th: Greywaren box updates

Your boxes will begin shipping from February 6th-9th

If this has shown up multiple times as incorrect despite updating, please email our team and we will trouble shoot on your behalf.

If the address above is incorrect or if you have since moved, please update your shipping address by February 6th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

NOTE REGARDING USPS DELAYS: We have spent hours on the phone with USPS as well contacted our local post office who picks up our packages, and all the USPS customer service reps to tell us the same thing: they are significantly backed up.

Multiple things are happening:

1) Packages aren't getting scanned at pick up and very often do not get scanned until day of delivery. What does this mean? You will occasionally see tracking with no updates and all of a sudden it'll show out of delivery. This is a common practice by USPS. They legally are not required to scan packages on route until day of delivery even if we pay for tracking.

2) Because of how backed up they are packages are arriving anywhere between 3 days up to 3 weeks. There is no rhyme or reason for this other what packing facility your packages have to travel through. Some are more efficient than others.

3) Packages are marked as delivered before they are actually delivered. Yes, we have had several dozen buyers (including our own personal packages) that are marked "delivered" only to actually be delivered 1-3 days after. This is a way for USPS to skirt responsibility on being delayed.

We are more than happy to assist you with your shipping concerns but please do not be alarmed if you see tracking that sits there with no updates. Additionally, if you have a package that's delivered but you indeed do not have it, please give it a few days to see if it shows up. If after 3 days it's not arrived, you can file a claim with USPS to locate your lost package with your local postal office. If your claims come back without being able to locate your packages, then please contact us and we'll happily assist in shipping a new package.

January 26th: January box updates

Your boxes will begin shipping from January 30th through February 5th.

If this has shown up multiple times as incorrect despite updating, please email our team and we will trouble shoot on your behalf.

If the address above is incorrect or if you have since moved, please update your shipping address by January 29th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.

NOTE REGARDING USPS DELAYS: We have spent hours on the phone with USPS as well contacted our local post office who picks up our packages, and all the USPS customer service reps to tell us the same thing: they are significantly backed up.

Multiple things are happening:

1) Packages aren't getting scanned at pick up and very often do not get scanned until day of delivery. What does this mean? You will occasionally see tracking with no updates and all of a sudden it'll show out of delivery. This is a common practice by USPS. They legally are not required to scan packages on route until day of delivery even if we pay for tracking.

2) Because of how backed up they are packages are arriving anywhere between 3 days up to 3 weeks. There is no rhyme or reason for this other what packing facility your packages have to travel through. Some are more efficient than others.

3) Packages are marked as delivered before they are actually delivered. Yes, we have had several dozen buyers (including our own personal packages) that are marked "delivered" only to actually be delivered 1-3 days after. This is a way for USPS to skirt responsibility on being delayed.

We are more than happy to assist you with your shipping concerns but please do not be alarmed if you see tracking that sits there with no updates. Additionally, if you have a package that's delivered but you indeed do not have it, please give it a few days to see if it shows up. If after 3 days it's not arrived, you can file a claim with USPS to locate your lost package with your local postal office. If your claims come back without being able to locate your packages, then please contact us and we'll happily assist in shipping a new package.

Jan 13th: Alone w/ You in the Ether shipping soon!

Your boxes will start shipping between January 17th-21

Thank you for your patience.

If the address above is incorrect or if you have since moved, please update your shipping address by January 16th. We have updated our website coding so that you can now easily update addresses yourself. Please follow the instructions below for a step by step guide to ensure your order as well as all future orders go to the correct address.